We kindly ask you to double-check your shopping cart, the total amount, and your personal information before you complete your order. We are unable to modify your details once your order has been shipped. If you discover any address errors, please promptly contact us at contact@rochiescrunchie.com

Please note that we are not responsible for any wrong address given by the customer, and no refund will be issued.

We will process your order within 2-5 business days once it has been placed. Our delivery times are estimated, and you may experience delays with carriers beyond our control.

Please note that we are not responsible for any order damage by the carrier, and no refund will be issued.

Please note that we are not responsible for any lost or stolen package, and no refund will be issued.

Once your order is shipped, we will email your tracking information for the follow-ups.

Please note that all items are final sale and are not eligible for exchange or refund.

Unfortunately, we are not able to accept returns due to health and hygiene reasons. If you have any concerns regarding your item, please contact us at contact@rochiescrunchie.com

Please note that we recommend avoiding frequent washing of the scrunchies. For the best results, we recommend separating your dark and light scrunchies and hand washing them with cold water, then allowing them to air dry.